StarSteer Support

{"xsrfToken":"c751e1529326f8512c53ccbfe26d168b0992a720_lout","branding":{"id":"1","key":"ss","name":"StarSteer Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"ROGII team is ready to help you","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"ROGII Support","userInitialAnnouncementMessageWiki":"<p>Click <span class=\"error\">[here]</span> for the full StarSteer Manual!</p>","translations":{"en-US":{"helpCenterTitle":"ROGII team is ready to help you","sharedPortalName":"Support Center","announcementHeader":"ROGII Support","announcementMessage":"Click [here] for the full StarSteer Manual!","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#217aca","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3de59c57-e4e9-43da-9a66-01aadc50b36a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTQ1YTczNy00M2FkLTQyYmYtODhiNy04OWQ1MjlkM2ZmNzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNkZTU5YzU3LWU0ZTktNDNkYS05YTY2LTAxYWFkYzUwYjM2YSI6WyJyZWFkIl19LCJleHAiOjE3NDk5MzEwNjUsIm5iZiI6MTc0OTkzMDQ2NX0.gqe4e6d9TK1VLcGzFPQ_kh2sk7nV34pfjjubnJfSos8&client=ea45a737-43ad-42bf-88b7-89d529d3ff70&height=300&mode=fit","bannerMediaApiFileId":"3de59c57-e4e9-43da-9a66-01aadc50b36a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ss","projectId":10403,"serviceDeskId":1,"name":"StarSteer Support","description":"<p>Welcome! Please use one of the following categories to submit your help request.</p>\n<p>To ensure the quickest response time, please provide your <b>full name</b> and <b>phone number</b>!</p>\n<p>To contact us via phone, please dial:<br> 281-866-1390 (US)<br> 403-988-9555 (Canada)</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"19","name":"General IT Help","descriptionHtml":"","callToAction":"General IT Help","introHtml":"<p>Questions about installation? Computer requirements? Ask us here!</p>","icon":10507,"iconUrl":"https://starsteer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[1],"key":""},{"id":"20","name":"Improvements","descriptionHtml":"","callToAction":"Improvements","introHtml":"<p>Feel like something is missing? Have ideas? Let us know!</p>","icon":10332,"iconUrl":"https://starsteer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10332","groups":[1],"key":""},{"id":"80","name":"SDF Requests","descriptionHtml":"","callToAction":"SDF Requests","introHtml":"<p>Any Solo Data Factory related issues / questions</p>","icon":10817,"iconUrl":"https://starsteer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10817","groups":[1],"key":""},{"id":"18","name":"SOLO Platform Help","descriptionHtml":"","callToAction":"SOLO Platform Help","introHtml":"<p>General questions on SOLO Platform</p>","icon":10508,"iconUrl":"https://starsteer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[1],"key":""},{"id":"1","name":"StarSteer Help","descriptionHtml":"","callToAction":"StarSteer Help","introHtml":"<p>General questions on StarSteer software</p>","icon":10501,"iconUrl":"https://starsteer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[1],"key":""},{"id":"4","name":"StarSteer/SOLO Licensing","descriptionHtml":"","callToAction":"StarSteer/SOLO Licensing","introHtml":"<p>Trouble with StarSteer or SOLO Platform Licenses</p>","icon":10546,"iconUrl":"https://starsteer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"ROGII Support"}],"orderMapping":{"1":[80,1,18,4,19,20],"2":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"82580196-e57d-3199-afc9-6361ed4ddaf2","appLinkName":"System Confluence","appLinkUrl":"https://starsteer.atlassian.net/wiki","spaceKey":"SS","spaceName":"StarSteer Support","spaceUrl":"https://starsteer.atlassian.net/wiki/spaces/SS","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://starsteer.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTQ1YTczNy00M2FkLTQyYmYtODhiNy04OWQ1MjlkM2ZmNzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk5MzE2NjUsIm5iZiI6MTc0OTkzMDQ2NX0.gcWJQprEfCfR6rglQV8ZJQBqRfMTA6-xgKAdE3LTDBo","targetCollection":"upload-project-10403","endpointUrl":"https://api.media.atlassian.com","clientId":"ea45a737-43ad-42bf-88b7-89d529d3ff70","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://starsteer.atlassian.net/wiki","kbLinkDomainURLs":["https://starsteer.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=starsteer","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c751e1529326f8512c53ccbfe26d168b0992a720_lout","baseUrl":"https://starsteer.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://starsteer.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"314572800","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ea45a737-43ad-42bf-88b7-89d529d3ff70","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"8d3a330dd60a4b86ad2ded881b12387e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}